Overview
NexGovern ("NexGovern", "we", "us", or "our") is a technology platform and product of Wechartered Consultancy Private Limited, a company incorporated under the Companies Act, having its registered office at Unit No. 105, First Floor, Iris Tech Park, Sector-48, Sohna Road, Gurugram, Haryana, India – 122018. NexGovern (through Wechartered Consultancy Private Limited) acts as the data controller for the purposes of processing personal data under this Policy.
We are committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, process, disclose, and safeguard your personal information when you access or use our website, platform, applications, or related services (collectively, the "Services").
This Policy shall be read in conjunction with and forms an integral part of the Terms of Use governing the Services. By accessing or using the Services, you agree to the terms of this Policy.
This Policy applies to all users of the Services, including businesses, financial institutions, employees, agents, and other stakeholders interacting with the NexGovern platform.
Information We Collect
We collect information necessary to provide, operate, and improve the Services, including:
Device and Technical Information
- Device type, model, and operating system
- Unique device identifiers
- IP address and network details
Usage and Platform Data
- Login and access activity
- User interactions and platform usage
- Transaction, workflow, and system logs
Location Data
With your consent, we may collect location information (including in the background, where required) to:
- Enable workflow optimization and task allocation
- Assign activities based on proximity
- Monitor field operations (where applicable)
Information Provided by You
- Personal details (name, email, contact number)
- Business or organizational information
- Data, documents, or content uploaded to the Services
Minors
The Services are intended solely for individuals who are legally competent to enter into a binding contract under applicable law. NexGovern does not knowingly collect or process personal data of individuals below the age of eighteen (18) years. If we become aware that such data has been inadvertently collected, we shall take reasonable steps to delete such information in accordance with applicable laws.
How We Use Your Information
We use your information for the following purposes:
- Service Delivery: We use your information to provide, operate, and maintain the Services, including enabling platform functionalities such as workflows, analytics, reporting, and facilitating communication and interactions between users and relevant stakeholders.
- Personalization: To enhance user experience by customizing content, insights, notifications, and outputs based on user preferences and interactions.
- Analytics and Improvement: To monitor usage patterns, analyze system performance, and improve the functionality, reliability, and security of the Services, including the development of new features.
- Communication: To respond to inquiries, provide support, verify user identity, and send service-related communications, updates, and notifications.
- Compliance and Security: To comply with applicable laws and regulatory requirements, detect and prevent fraud or unauthorized activities, and protect the integrity, security, and reliability of the Services.
- Marketing: To send promotional communications, updates, or insights relating to the Services, subject to applicable laws and user consent, with an option to opt out at any time.
NexGovern may use anonymized and aggregated data derived from the use of the Services for analytics, product improvement, and legitimate business purposes, provided such data does not identify any individual.
Legal Basis for Processing
We process your personal data on one or more of the following lawful bases: (i) your consent, where required; (ii) the necessity to perform contractual obligations or provide the Services.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance the functionality, security, and performance of the Services, as well as to analyze usage patterns and improve user experience.
Types of Technologies Used
- Cookies – small text files stored on your device to recognize your preferences and improve usability;
- Pixels / Web Beacons – used to track interactions with content, emails, or platform features;
- Local Storage – used to store information locally on your device for faster access and personalization;
- Other Tracking Technologies – including device identifiers and analytics tools.
Types of Cookies
- Necessary Cookies are required for core functionality such as authentication and secure access.
- Persistent Cookies, which remain on your device for a specified period and enable the retention of user preferences and settings across sessions;
- Session Cookies, which are temporary in nature and are deleted upon termination of a browsing session;
- Functionality Cookies – enable personalization and user preferences;
- Analytics and Targeting Cookies – used to measure engagement and, where applicable, deliver relevant content or communications.
Purpose
Cookies and similar technologies are used to authenticate users and maintain the integrity and security of user sessions.
Managing Cookies
You may control or disable cookies through your browser or device settings. However, please note that restricting or disabling cookies may affect the availability, functionality, or performance of certain features of the Services.
Third-Party Technologies
We may use third-party service providers (such as analytics or cloud providers) who may deploy cookies or similar technologies. Such technologies are governed by the respective third parties' privacy policies.
Data Breach Notification
In the event of any unauthorized access to, or disclosure of, personal data (a "data breach"), NexGovern shall take appropriate remedial measures in accordance with applicable laws and, where required, notify affected users and/or relevant authorities within such time as may be prescribed under applicable law.
Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information. We may disclose or share your information only in the following circumstances:
- With Your Consent: Where you have expressly authorized or directed us to share your information for specific purposes.
- Service Providers and Partners: We may share information with third-party service providers, including cloud infrastructure providers, analytics vendors, and other operational partners, solely to the extent necessary for the provision, maintenance, and improvement of the Services. Such parties are contractually bound to maintain confidentiality and comply with applicable data protection obligations.
- Business Stakeholders: Where required for the effective functioning of the Services, we may share information with relevant stakeholders, including clients, users, or associated entities, for purposes such as workflow execution, analytics, reporting, and compliance processes.
- Legal and Regulatory Requirements: We may disclose information where required to do so under applicable laws, regulations, court orders, or requests from governmental authorities.
Data Storage and Security
Your personal data is stored on secure servers, primarily located in India, and is processed in accordance with applicable data protection laws.
NexGovern implements appropriate technical and organizational measures to safeguard your information, including encryption, access controls, and periodic security assessments.
While we adopt reasonable safeguards to protect your data, no system or method of transmission over the internet is entirely secure. Accordingly, NexGovern does not guarantee absolute security of your information, and any transmission of data is at your own risk.
Your Rights
Subject to applicable laws, you may exercise the following rights in relation to your personal data:
- Right of Access – to request access to the personal data we hold about you;
- Right to Rectification – to request correction of any inaccurate or incomplete data;
- Right to Erasure – to request deletion of your personal data, subject to applicable legal and regulatory requirements;
- Right to Restrict Processing – to request limitation of processing in certain circumstances;
- Right to Withdraw Consent – to withdraw consent for processing, where such processing is based on consent; and
- Right to Object – to object to processing of your data, including for direct marketing purposes.
Requests for exercising the above rights may be submitted through the contact details provided in this Policy and shall be addressed in accordance with applicable laws.
Data Retention
NexGovern retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including the provision of the Services, compliance with applicable legal and regulatory obligations, and the resolution of disputes.
Upon termination of your use of the Services, we may retain certain information for a limited period as required for compliance, record-keeping, or enforcement of our rights, after which such data shall be securely deleted or anonymized, where feasible.
Third-Party Services
The Services may include integrations with, or links to, third-party websites, tools, or services that are not owned or controlled by NexGovern.
Such third-party services operate independently and are governed by their own terms and privacy policies. NexGovern does not endorse, control, or assume any responsibility or liability for the content, practices, or data handling of such third parties.
You are advised to review the applicable terms and privacy policies of such third-party services before accessing or using them.
Security
NexGovern implements appropriate technical and organizational measures to safeguard personal data and protect the integrity of the Services, including encryption, access controls, authentication mechanisms, and periodic monitoring and security assessments.
While we take reasonable steps to secure the Services, no system is completely secure, and we do not guarantee absolute protection against unauthorized access, data breaches, or other security incidents.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.
Changes to This Privacy Policy
NexGovern reserves the right to update or modify this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any such updates shall be effective upon publication on the platform or through other appropriate means of communication.
Contact and Grievance Redressal
If you have any questions, concerns, or requests in relation to this Privacy Policy or the processing of your personal data, you may contact NexGovern at: Contact Us
In accordance with applicable laws, including the Information Technology Act, 2000 and rules made thereunder, NexGovern has designated a Grievance Officer to address complaints relating to personal data.
NexGovern shall use reasonable efforts to respond to all queries and complaints within a reasonable timeframe in accordance with applicable laws.